• Fast shipping (same workingday)
  • Free post-payment
  • International shipping!

Customers give us a

HastaManana IconHastaManana

Keizersgracht 391 A, Amsterdam

4.3 ★★★★ 526 reviews

Complaints procedure

Hastamanana strives for satisfaction, we are only satisfied when you are happy with our service. In the unlikely event that you are not happy with your order, please let us know!

It may be that you have a complaint about Hastamanana. We find this very annoying and would like to solve it! Quality and service are important core values for us. We want you to be satisfied with us and to speak enthusiastically about our product range, our communication, shipping and your experience with our service! Therefore, we will do everything possible to handle your complaint to your satisfaction and make your experience with Hastamanana positive. We see your complaint as a challenge and a reason to improve our communication, service and quality.

How to proceed?
We are happy to resolve your complaint, the quickest way is by contacting our customer service. We can be reached every working day until 17.00 via email klantenservice@hastamanana.nl. We strive for a quick settlement of the complaint (recording complaint within 1 working day and within 14 days you will receive a solution.

Are you not satisfied with the answer then? Take it to the next level and write to our General Manager. You can email him klacht@hastamanana.nl. You can expect an answer within 5 working days.

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