• Fast shipping (same workingday)
  • Free post-payment
  • International shipping!

Customers give us a

HastaManana IconHastaManana

Keizersgracht 391 A, Amsterdam

4.4 ★★★★ 430 reviews

Frequently Asked Questions

Do you have a question or are you not quite sure? We have listed a number of frequently asked questions below. If your question is not listed, please contact us via the contact form. We usually respond within 1-2 hours on working days.

General questions

hastamanana.nl is part of GeBoWeb B.V. and these are our details:

GeBoWeb B.V.
Keizersgracht 391 A
1016EJ Amsterdam
KVK: 75925737
VAT: NL860444077B01

Please note! The above address is not a return address and visits are by appointment only.

Have you seen a product of which you want to buy more than 15 pieces? Please contact us, together we will look at the possibilities

We collect customer reviews actively on Google, TrustPilot and ReviewSpot are you satisfied with our service? Please rate us via one of the links above (or both), we read all reviews so also yours! Not satisfied? Please contact us first, for a solution!

Questions about payment

HastaManana naturally offers several payment methods. With us you can pay with iDeal, Klarna (retrospective payment), PayPal, Visa, Mastercard, Bancontact and by bank transfer.

Is your favorite payment method not listed? Please let us know.

Yes, we understand that you want to receive and pay first. We use Klarna, if you choose this method during checkout you can pay for your order free of charge.

Als je betaling is mislukt dan kun je de bestelling opnieuw plaatsen of contact met ons opnemen, wij kijken dan samen naar een oplossing.

Questions about shipping

Have you placed an order with us or do you want to place an order? For each product the exact delivery time is mentioned. Is a product in stock? Then we will ship your order on working days until 23:00.

Yes, we also ship our products to Belgium. We have therefore included Bancontact/Mister Cash in our payment system

Wij kunnen je bestelling in principe de hele wereld over verzenden, neem contact met ons op voor de bijkomende verzendkosten.

Questions about warranty & payment

Have you placed an order with HastaManana and want to return it? You can easily start a return request through this page https://www.hastamanana.nl/retourneren/

Do you have any questions about this page, please contact us!

It is annoying when a product is delivered faulty or incomplete. We would like to ask you to contact us, so that we can look together for a suitable solution. Perhaps we can exchange the product and deliver the missing parts.

How do I cancel my order?
Are you cancelling your order? If the package has not yet left our warehouse, in most cases we can cancel the order. Please contact us and we will be happy to help you!

My order is already on its way, can I still cancel it?
If your order has been prepared for shipment or is already on its way, we cannot cancel it. You can refuse the product at the door, so the order will be sent back to our warehouse. You can also take the order and return it in one of our stores or send it to our warehouse. Read here how to return your product. Is or has your order been delivered to a PostNL point? If the order has not been collected after 14 days, the package will be returned to our warehouse. You can also let the PostNL-point know that you wish to return the product, so they can send it back immediately.

If you want to place an order with us, we always charge 21% Dutch VAT on your order. If you are a Dutch company you can reclaim the VAT on your tax return (provided the product is actually used for business purposes).

Do you order for a company that has a branch with a valid VAT number within the EU? Or for a company located outside the EU? Please contact us via customer service, we will process your order manually and you will receive an adjusted invoice which can be transferred via bank transfer. Please note! Post-payment via credit card or other payment method is unfortunately not possible if you want to order without VAT.

Please provide the products you want to order and all your details as complete as possible through our customer service so we can process your data properly.

If you have already placed an order with us but you still want to reclaim the VAT by means of an adjusted invoice, we will charge 35 euros excl.

Translated with www.DeepL.com/Translator (free version)

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